Mark will elevate your leadership.
Mark Miller is a bestselling leadership author, speaker, and the co-founder of Lead Every Day. His books have sold more than 1.5 million copies in 32 languages.
Mark’s career at Chick-fil-A spans over 40 years, starting as an hourly team member and becoming the company’s 16th corporate employee. He recently retired as Vice President of High-Performance Leadership, where he was instrumental in building Chick-fil-A’s renowned leadership culture.
For 25 years, Mark led initiatives investing tens of millions of dollars to develop and validate leadership principles across high-performance teams, employee engagement, execution, and organizational culture. His work resulted in globally acclaimed books with over one million copies in 25+ translations, including Wall Street Journal bestsellers. He’s recognized for translating leadership principles into real-world application and unlocking the potential of executives and teams to create high-performance organizations.
Leadership Journey
Early Career: Learning from the Ground Up
Mark’s journey began as employee #16 at Chick-fil-A, starting in the warehouse and mailroom. This ground-floor perspective shaped his understanding that great organizations are built by people at every level, not just those at the top.
Corporate Leadership: Building Excellence at Scale
Over four decades, Mark led multiple divisions including Corporate Communications, Field Operations, Training & Development, Quality and Customer Satisfaction, and Leadership Development. His unique path through nearly every aspect of the business gave him unparalleled insight into organizational dynamics.
Research Pioneer: Validating What Works
Mark and his team invested 25 years and millions of dollars researching leadership effectiveness. This wasn’t academic theory—it was real-world validation of practices that consistently produce exceptional results across industries and cultures.
Lead Every Day: Scaling Proven Practices
In 2024, Mark partnered with Randy Gravitt to create Lead Every Day, synthesizing their combined 75+ years of experience into systematic approaches that any leader can implement to transform their organization.
Today, Mark splits his time between writing, speaking, and the work of Lead Every Day — helping leaders, teams, and organizations apply five decades of leadership practice to the problems they’re actually facing.
What Mark Brings to Your Audience
Because of the extent of research and work Mark has done over his storied career, he can deliver a talk that meets your audience exactly where they are.
Global Thought Leadership
Mark’s books have been translated into 32 languages with over 1.5 million copies in print.
Research & Development
Mark pioneered leadership research that has validated core practices used by organizations worldwide.
Speaking &
Consulting
Whether you need a keynote that inspires transformation or a workshop that delivers practical tools.
What topic fits your audience?
Check out some of Mark’s top keynotes. Where you think your audience could benefit the most? Mark will hit your organization’s pain points. This will help you determine what talk is best for your audience.
*Mark (and Randy) can share insights on any facet of our Lead Every Day Operating System tailored to your specific audience and objectives.
Become a Better Leader
One question many leaders need answered: “What is the secret of great leaders?” Mark’s answer? Great leaders serve. If you feel preoccupied with the future, are worried about the people on your team ultimately determining your success or failure, or you’re worried about your leadership credibility, there is a reason for that. In this talk, Mark will reveal five habits that underlie leadership character and that determine a leader’s success – and teach leaders how to develop these habits. You’ll walk away knowing the secret to great leadership.
Pain Point Addressed:
We know our leadership is keeping us from performing at the highest level, but we don’t know where to begin improving.
Leaders Made Here
The most important attribute high-performing organizations have in common is that they are well led. Every organization dreams of having enough leaders. Yet too many organizations take a haphazard or inconsistent approach to leadership development. The result is a dearth of leaders and a failure to leverage the full capacity of the enterprise. In this talk, Mark will unpack how any organization can create a culture in which leaders are routinely and systematically developed, resulting in a surplus of leaders. He even details how to nurture leaders throughout the organization, from the front lines to the executive ranks. He provides a game plan for organizations to build a culture of leadership that results in a deep leadership bench.
Pain Point Addressed:
We have strong leadership at the top, but if anyone left we’d be at a loss for what to do. We need to develop a leadership bench.
How Great Leaders Grow
Successful leaders don’t rest on their laurels because leadership is not a title on a business card. Leadership is a living process—and life means growth. Many of us are challenged to lead others, but how are we leading ourselves down a path of personal growth? In this talk, Mark shows leaders and aspiring leaders precisely which areas to focus on so they can remain effective throughout their lives. Whether you’re a CEO or an entry-level employee, you’ll leave inspired to reflect on your life and design your own long-term growth plan—a plan that can lead not only to continuing professional success but to personal fulfillment as well.
Pain Point Addressed:
We spend time strategizing how to lead our teams, but rarely think about how to lead and grow ourselves.
What Great Teams Know and Do
Most think that in order to improve team dynamics, you must focus on such things as getting clear about team purpose and team member roles, not the importance of creating a sense of community in a team. However, Mark’s research has proven that in order to have a high-performing team it may look different than you think. The core message is that Talent, Skills, and Community are all essential to team success, and that team leaders and leaders supervising or training team leaders, need to develop all three in order to create such teams. But how? In this talk, Mark offers concrete suggestions for building teams where people know each other deeply, serve each other willingly, and genuinely care for each other.
PAIN POINT ADDRESSED:
We know our team dynamic is keeping us from performing at the highest level, but we don’t know where to begin improving.
Win the Heart
Every great company has an engaged workforce, and nurturing a culture of engagement is at the heart of effective leadership. Employees who really care about their work, their coworkers, and the organization can supercharge a company’s success. But for many years, engagement has been suffering. Gallop reports that 70 percent of employees are not fully engaged on the job. In this talk, Mark draws on more than 40 years of leadership experience to teach leaders at all levels how to change the conversation and create real competitive advantage in the process. Improving engagement unleashes untapped potential in all employees. An engaged workforce is more creative, more driven, and more enthusiastic about reaching company goals. After this talk, your people will never look at work, or their leaders, the same way again.
PAIN POINT ADDRESSED:
Our employees are going through the motions and aren’t fully engaged, but we want them to care about their work, their coworkers, and the organization.
How To Attract the Best People
There is a long-standing truth in the world of organizations: talent wins. But how do you attract the best people? What do they really want? In this talk, Mark will explore his extensive research on how top performers are looking for very different things than solid contributors. Regardless of industry or title, all top performers want the same three things out of a job. You’ll walk away having identified these three critical aspects of a true talent magnet. Finally the curtain is pulled back on what leaders can do to find and retain the very best people – a strategic need every leader faces.
PAIN POINT ADDRESSED:
We struggle to attract and retain top talent.
The Culture Advantage
After completing a global study with over 5,000 participants from ten countries, Mark exposed the most predominant culture fissures and their fixes. This talk will showcase leaders and organizations who are building strong, enduring cultures and make the case for why leaders should invest their time and energy on building culture. If you want to stay in the game and win, there are simple, actionable rules you must play by. After learning these rules and their accompanying best practices your leaders will be enabled to: clarify and communicate the organization’s cultural aspirations, reinforce the aspiration through their daily activities, and maintain relevance and vitality by constantly enhancing their culture. When leaders’ actions become more strategic and productive they give their organization a huge gift—a place where untapped potential is released and transformed into performance.
PAIN POINT ADDRESSED:
Our company culture is poor or simply lacks intentionality.
Customer testimonials
“In my 30-plus years of leading soldiers around the world, I have found many times a leader’s experience can be their weakness if they do not evolve. Mark Miller and Randy Gravitt strip away the mystique and provide a clear and concise road map to become a better leader based on successes in the real world.”
Colonel Glenn C. Schmick (Ret.)
Army Advisor, Air War College
Army Advisor, Air War College
“I’ve had the pleasure of working with some of the best leadership teachers out there, but Mark and Randy break down the age-old mystery of leadership in the simplest, most effective way I’ve seen. Hugely beneficial to anyone looking to lead yourself and those around you better!”
Aaron Witt
Founder, BuildWitt
Founder, BuildWitt
Author & Thought Leader
Culture Rules
The Leader’s Guide to Creating the Ultimate Competitive Advantage
Win Every Day
Proven Practices for Extraordinary Results
Talent Magnet
How to Attract and Keep the Best People
More Lead Every Day
The Practice of Leadership
The Lead Every Day Show
Each episode, Mark and Randy break down timeless leadership principles into simple habits you can apply immediately—helping you communicate better, build stronger teams, stay focused on what matters, and grow as a leader both at work and at home.
Speaking Events
The right speaker can be the spark you and your team need to go from where you are to where you want to be.
Articles
Proven insights from trusted leaders. Read more on the Lead Every Day blog.
FAQ
Frequently Asked Questions About Mark Miller
01
Who is Mark Miller?
Mark Miller is a Wall Street Journal bestselling leadership author, speaker, executive coach, and co-founder of Lead Every Day. He spent 45 years at Chick-fil-A, starting as an hourly team member and rising to Vice President of High-Performance Leadership before retiring. His books have sold more than 1.5 million copies in 32 languages.
02
What books has Mark Miller written?
Mark has authored or co-authored 13 books on leadership and team performance. The most widely known is The Secret: What Great Leaders Know and Do, co-authored with Ken Blanchard, which has sold more than 750,000 copies in 30+ countries. Other major works include Culture Rules, Talent Magnet, Win Every Day, and Lead Every Day (co-authored with Randy Gravitt). Visit the shop for the full library.
03
Was Mark Miller at Chick-fil-A?
Yes. Mark joined Chick-fil-A as the 16th corporate employee and spent 45 years there, eventually leading the company’s high-performance leadership development work as Vice President. His career inside the organization shaped much of what he later wrote about leadership and culture.
04
Can I book Mark Miller to speak at my event?
Yes. Mark speaks at conferences, leadership summits, and company offsites. Each talk is built around the audience — he doesn’t deliver canned keynotes. You can request more information or check availability from the speaking page.
05
How is Mark Miller different from other leadership authors?
Mark spent his career inside a company that was actively building one of the most-studied leadership cultures in the world, not theorizing about leadership from the outside. His writing is grounded in real organizational work — Chick-fil-A first, then the dozens of companies he’s worked with since — and his books are short, practical, and built around stories rather than frameworks invented for the page.
06
Does Mark Miller offer coaching?
Mark co-founded Lead Every Day in part to scale executive coaching beyond what one person can deliver. Through Lead Every Day, a team of Certified Coaches walks alongside leaders through a structured path of personal growth, professional excellence, and transformative leadership — all built around the systems Mark spent decades developing.